Frequently
asked questions

If you haven't received your payment, it may be because we are waiting on some information from you. Please check in the Funding Hub to see whether you have any outstanding Impact or Progress reports. Information about how to use the Funding Hub can be found here.

Our grants are paid fortnightly on a Monday (or next business day if it's a Statutory Holiday).

The deadline to submit documentation via the funding hub is at midday on Wednesday prior to the Monday payment date.

Your CG request can be submitted at any time. We work around six decision meetings a year and aim to give a response within five months of receiving a complete funding request.

If you are concerned about when you might receive your grant (if successful), please call a member of the funding team on 0800 272 878, option 3.

There are no closing dates for QRG so your request can be submitted at any time. We aim to give a response within two months of receiving a complete funding request.

If you are concerned about when you might receive your grant (if successful), please call a member of the funding team on 0800 272 878, option 3.

The budget is a 'forward thinking' document that will need to provide details of income you are budgeting to receive (note all income sources including this funding request) and expenditure your organisation is budgeting to spend. Please ensure that the budget notes your organisation name and applicable budget date/s (we do not fund retrospectively, so ensure this is reflected in the budget date/s).

Click here to download a budget template.

The funding support team is available between 9am – 5pm, Monday to Friday, please contact us on 0800 272 878, option 2

Any of the following scanned documents are acceptable as digital bank account confirmation.

1. Standard bank deposit slip in the name of the applicant with bank account and bank logo clearly displayed.
2. Bank statement in the name of the applicant with bank account and bank logo clearly displayed.
3. Signed Bank Letterhead confirming details of the name of the applicant and bank account and suffix clearly displayed.
4. Stamped & dated bank branch printout with the name of the applicant and bank account and suffix clearly displayed.
5. A print screen of an on-line bank statement identifying the bank, confirming the bank account holder’s name (applicant) and expressing the bank account number. (bank web address/url must be clearly displayed)

We will, if necessary, request an alternative form of bank verification if any of the scanned documents is not clear or does not meet our requirements.

If you have been asked to provide verification of a bank account there should be a Digital Bank Report for you to attach it to in your Fluxx account.

If you haven’t been asked to provide verification but need to update bank account details in your Organisation record, please contact us on 0800 272 878 or grant.payments@foundationnorth.org.nz so we can assist with adding/changing bank account details.

Please call a member of the funding team on 0800 272 878, option 2 to discuss.

Foundation North staff will receive notification that the report has been received and will review this. If there are no outstanding questions, the next instalment will be activated and paid into the bank account of your organisation. The primary contact/s for the grant will receive an email to advise when this happens or if we have any questions.

No. You are only required to provide invoices for building projects.

Foundation North will send this back to you for further information.

We are unable to consider future funding requests unless we have a completed impact report for your previous grant/s.

All organisations that receive funding from Foundation North are required to complete an Impact Report when the grant has been spent or the project/initiative is complete. Information is collected from the impact reports to help inform the Foundation on the impact that our funding has had and to help support the Foundation’s future strategic direction.

The impact report template will be available to you in the Funding Hub under the ‘Reports Due’ section. You need to complete and submit the impact report on or by the due date noted.

Yes – these report templates used to be downloaded from our website. Your report is now in your Funding Hub. You can open, complete and submit your report though the Funding Hub. You no longer download it and send it to us via email or mail, the report is now completed in the Funding Hub.

Some grantees may also receive multi-year or larger grants, which have more reporting requirements. We will agree with you what your reporting to us will be and you will be able to access this information in the Funding Hub.

Some grants are paid in two or more instalments or grantees are approved a multi-year or larger grant, which may have more reporting requirements. The second or any subsequent grant payments are dependent on our receipt of a satisfactory progress report. The progress report template will be available to you in the Funding Hub under the ‘Reports Due’ section. You need to complete and submit the impact report on or by the due date noted. We may ask for support documents such as the latest financial statements eg: audited accounts and/or an up-to-date income & expenditure statement for the last three months.

Any of the following scanned documents are acceptable as digital bank account confirmation.

1. Standard bank deposit slip in the name of the applicant with bank account and bank logo clearly displayed.
2. Bank statement in the name of the applicant with bank account and bank logo clearly displayed.
3. Signed Bank Letterhead confirming details of the name of the applicant and bank account and suffix clearly displayed.
4. Stamped & dated bank branch printout with the name of the applicant and bank account and suffix clearly displayed.
5. A print screen of an on-line bank statement identifying the bank, confirming the bank account holder’s name (applicant) and expressing the bank account number. (bank web address/url must be clearly displayed)

We will, if necessary, request an alternative form of bank verification if any of the scanned documents is not clear or does not meet our requirements.

If your organisation’s constitution, rules or trust deed stipulates that you must have compiled, reviewed or audited accounts, you must provide that report with your funding request. Please refer to the list of documents to submit on our website for a Quick Response Grant (QRG) or Community Grant (CG) request

One quote (your preferred quote) must be provided for each item/s you want to be funded. NB: If your organisation is GST registered, any approved grant will exclude GST.

Only if the person is writing on behalf of a community organisation your organisation works or has worked with.
A list of documents to submit for a Quick Response Grant (QRG) or Community Grant (CG) request is available on our website.

NB: We do not accept letters from Mayors or MP’s. A letter of support from Heritage New Zealand is required if your funding request is for a heritage project, including building restoration.

If you are unsure, please call the funding support team on 0800 272 878, option 2.

For applications for Quick Response funding (up to $25,000) one letter of support must be provided. This must be on applicable letterhead, signed, dated and no more than six months old, from a community organisation you work with. This must confirm what kind of reputation your organisation has beyond the service you provide and the benefits your service or programme delivered.

For applications for Community Grants (over $25,000), two letters of support are required. Both must be on applicable letterhead, signed, dated and no more than six months old; from community organisations you work with. These must confirm what kind of reputation your organisation has beyond the service you provide and the benefits your service or programme delivered. Where applicable, these may include:

• letters from rūnanga/iwi trust board; 
• regional/national organisation; 
• council or government outlining how your project aligns to local, regional or national strategies. 

A letter of support from Heritage New Zealand is required if your funding request is for a heritage project, including building restoration. 

If you are unsure, please call us on 0800 272 878.

From 1 April 2021, a meeting resolution will no longer be required with your request.

Yes. A member of the funding team is available 9am – 5pm, Monday to Friday. Call us on 0800 272 878, option 3.

The information in your decision letter may include:

• Decision of your funding request
• Notification of any conditions relating to a decision
• Payment details (if applicable)
• Any reports that may be due relating to an approved grant.

QRG – We aim to give a response within two months of receiving a complete funding request.

CG – We aim to give a response within five months of receiving a complete funding request.

We will send an email to the primary contact to advise that a decision letter has been uploaded to your Funding Hub.

If either of these events occurs, please call a member of the funding team on 0800 272 878, option 3 to discuss.

This means that all questions in the organisation information and profile sections (log-in to the Funding Hub and click on Organisations from menu on left side of screen) and the funding request are fully answered. Also, all required support documents meet our criteria and are uploaded to the request. A list of documents to submit for a Quick Response Grant (QRG) or Community Grant (CG) request is available on our website

Once you have submitted your request, it will move from "Your Drafts" to "Submitted" in your Funding Hub. The primary contact will also receive an automated email confirmation that it has been submitted.

In the Funding Hub, our terms and conditions are agreed to as part of completing a funding request ie: before a grant is approved. The Foundation North Terms & Conditions guide that forms part of any grant is available on our website here. A copy will also be available in the Funding Hub.

For a step by step guide on how to access the Funding Hub through to navigating requests, grants, reports and payments in the Hub, a Funding Hub guide is available on our website. Alternatively, call us on 0800 272 878, option 2.

Yes, provided they are registered to the Funding Hub and have their own unique Username and Password. Find out more about registering to the Funding Hub below.

• Submit a funding request on behalf of your organisation
• Upload support documents relating to your funding request 

NB: Foundation North can only discuss your organisation’s funding request with person/s noted as a primary, secondary or additional ‘contact’ on the applicable request

A moderator is the key contact for an organisation and they have special access rights to create/change the key information about your organisation in the Hub ie: information in your organisation’s Contact Information and Address sections and ensure their organisation’s People list (located in the Organisation Profile section) is up to date. NB: an organisation can select more than one moderator to ensure cover if someone is away.

The Moderator will receive notifications from Foundation North via email about where to find information in the Funding Hub. The information received might include:

• Requests for more information on an application
• Decisions made on applications
• Notification of any conditions relating to a decision
• How and when payments have been actioned
• Any reports that may be due relating to payments or Impact

No. If we have a query relating directly to your organisation we will contact the primary contact/moderator. When you complete a funding request, the Contact Information section asks you for Primary or Secondary or Additional names and that is who we will contact regarding the request. They may receive email notifications from Foundation North that could include:

• Requests for more information on a funding request
• Decision made on a funding request
• Notification of any conditions relating to a decision
• How and when payments have been actioned
• Any reports that may be due relating to payments or Impact report.

Yes. If your funding request is unsuccessful then you don’t have to wait 12 months before re-applying. Prior to re-applying we recommend that you speak to a member of the funding team on 0800 272 878, option 3 to see how well-aligned your request is to Foundation North’s focus areas and policies. From time to time we hold community information sessions where we meet with organisations. Visit our Funding Events webpage or Facebook page for upcoming events.

Organisations are eligible to receive a grant once every 12 months.

Useful Guides are available on our website to help applicants make a complete QRG or CG funding request. Each guide takes applicants through:

• things to consider before you apply
• how we assess a funding request
• questions our funding request forms ask and the type of answers we are looking for
• documents to submit and the assessment process

Click here to see our Useful Guides.

No. If you are successful in receiving funding then you are not eligible to receive a grant again for 12 months.

Multi-year funding is a grant that will be distributed over a number of years eg: an organisation who is awarded a multi-year grant of two years will receive half of the funding at the time of approval and the other half the following year.

Our purpose is "Pūtea kaitiakitanga, hāpai oranga.To enhance lives through responsible guardianship of our investments and focussed funding, anchored by our commitment to Te Tiriti."

Read more about our vision, purpose and values here.

We do not consider urgent or retrospective applications. For events, we recommend that you submit your funding request at least five months before you need the grant.

Please visit the Funding section of our website to see the types of funding we have available.

Funding Advisors are available on the telephone Monday to Friday between 9am and 5pm to answer queries and provide assistance with your funding request – call 0800 272 878, option 3. Funding Advisors may contact you for further information or to arrange a meeting to discuss your funding request.

We sometimes have community information sessions where we are available to meet with groups. Please see our Funding Events or Facebook page for our upcoming events.

Yes. Please contact us on 0800 272 878, option 2 if you would like assistance to apply online or have any queries about this.

You can see information about your organisation, information on the people associated with your organisation, any funding request in progress, all previous funding requests, active grants, your reporting requirements, any outstanding conditions and notification of grants payments from Foundation North.

The Primary Contact question here relates to the organisation only. When you complete a funding request, the primary or secondary contact names noted will be the main contact/s for the request.

Fluxx recognises individual users by their emails, so the email must be unique to one person only. Once someone has registered using a generic email, Fluxx will not allow that email to be used again. NB: we no longer accept an email address as a Username.

Click this link. On the log-in page, insert your ‘Username’ then click on Reset or create password.

Once your registration has been submitted, it may take up to three working days to process. Upon approval, we will email your unique Username and Password to access the Funding Hub.

No. Each person must register to the Hub to receive their own unique Username and Password. Download our Funding Hub guide below to learn more about registering to the Funding Hub.

Firstly, to update your profile please send an email to: onlinesupport@foundationnorth.org.nz with your first and last name, the name of the previous organisation and any updates to your own contact details. Please also tell us the name of the new organisation. NB: the new organisation must be registered on the Hub so please provide us with the organisation details when you register so it can be linked to your profile.

Yes, it is important that we have updated contact details for all Hub users. Each person must register to the Hub to receive their own unique Username and Password. Find out more about registering to the Funding Hub here.

Each person must register to the Hub to receive their own unique Username and Password. Find out more about registering to the Funding Hub here.

The funding support team is available between 9am – 5pm Monday to Friday. Call us on 0800 272 878, option 2.

No, individuals are not eligible to apply for one of our community funding programmes. Please check your eligibility against our criteria here for Quick Response Grants, or here for Community Grants.

Individuals may be eligible to apply for one of our Impact Funding programmes, provided they will not be making any financial profit from the project – find out more about our Impact Funding here - TBC

Yes. We understand that to support some of the outcomes we want to achieve, we need to think about support for unregistered groups or to help groups become ready for applying for funding. Foundation North will continue to support unregistered groups by allowing them to apply under the umbrella of a registered organisation.

You will be able to register in your own group’s name and tell us which organisation will act as your legal umbrella/fund holder. NB: both your group and the umbrella organisation must be registered on Foundation North’s Funding Hub. Once your registration is processed, you will be able to access the funding request forms on the Hub. Support documents will need to be provided along with your funding request by your group and the ‘umbrella’ organisation. You can find more information about umbrella funding requests here or call us on 0800 272 878, option 2.

Not unless services are directly delivered or directly impacting on the Auckland and Northland region. Please see our operating boundaries.

Please check your eligibility against our criteria